Support

How can we help?

Help with your collection, Plus, private books and printed keepsakes. The first public release is in preparation.

Email us

Get help with Made While Little.

Questions about your collection, family privacy or a printed book? Email us with the details needed to help, keeping children’s information private.

We aim to send an initial reply within one business day. We may use automated assistance to organize and answer messages. If you need a person to review your request, just ask.

We are preparing our first public release. Image safety screening is enabled for new cloud and book uploads. Hardcover ordering is enabled for prelaunch testing, with real payments and production printing.

support@madewhilelittle.com

Using Made While Little

Frequently asked questions

Where can I get Made While Little?

We’re preparing the first iPhone and iPad release. We’ll add the App Store link here when it is publicly available.

Can one photo contain several drawings?

Yes. Made While Little can find several separate pieces of paper in one photograph. You can adjust the paper borders or add a drawing that was missed.

Can I use it without ordering a book?

Yes. Local Collection is free and lets you create and organize on your device. Plus and hardcover orders are optional.

What does Made While Little Plus include?

Plus adds cloud backup, restore and sync, adult family access, full in-app books, protected offline reading and private web sharing. U.S. pricing is $2.99 per month or $29.99 per year. Eligible new subscribers receive seven days free, then renew at the selected price unless canceled in Apple subscription settings. Check the price and terms shown by Apple before subscribing.

How much cloud storage does a family get?

Plus includes 5 GB of original-source storage per family. A photo counts once even if it contains several drawings. At the limit, new cloud originals stop; existing work is not hidden or deleted, there is no automatic overage charge, and account export remains available.

How do I invite family or share a book?

Invite other adults through the app’s family controls. Plus family access uses Made While Little membership, not Apple Family Sharing. A private book link lets its recipient read that book without access to the whole family library. Links expire after 30 days and can be revoked sooner; send them only to people you trust.

Why is my artwork waiting for a safety check or review?

Photos uploaded for cloud features or books are checked for explicit sexual content, graphic violence and hate symbols. A service delay can leave a check waiting, and an automated flag can hold the image from online use or book preparation. The app explains which happened. If you think a hold is a mistake, use its Contact support action and include the reference it provides. No artwork is attached automatically, and your on-device artwork stays available. Please wait for support instructions before sending an image.

How do I report concerning content or block someone?

Use the app’s family controls to report a concern or block an adult. Check the confirmation carefully: blocking can remove a member or make you leave a shared family. The two accounts cannot share a family while the block remains; unblocking does not restore membership automatically. In a private browser book, open Safety & support to report that book or block links from its family. Browser blocks last up to one year, remember up to 20 families, and apply only in that browser until you unblock or clear site data. You can also email support; do not include artwork or private invitation links unless requested.

What happens if I cancel Plus?

Cancel renewal in your Apple Account subscription settings. Full service continues through the paid-through date and any verified Apple billing grace. Then you have 90 days of read-only access and account-data recovery. After that, Plus-only access ends and primary hosted media is deleted within 30 days unless another valid right retains it. A verified refund or revocation starts recovery immediately.

Will deleting my account cancel my subscription?

No. Apple subscription billing is separate. Cancel or manage the subscription in Apple Account settings, and use the app’s account settings to request account deletion. You can request account-data export before deletion. Removing the app from your phone does not cancel a subscription or delete your server account.

What if I change phones or uninstall the app?

Local work that has not been backed up can be lost when you uninstall or replace the app. Plus can restore eligible cloud-backed content after you sign in to the same account and family. Keep the original photos elsewhere if you need an additional copy.

How do hardcover books work?

Hardcovers start at $47.99 and require at least 22 drawings. Plus is not required. An explicit proof action uploads the selected photos as temporary print inputs, kept for up to 90 days. Review the proof, final price, shipping and delivery information before placing a paid order. Every shipped hardcover includes its exact in-app companion while Made While Little operates.

Can I download my book as a PDF?

Books are read in the app or through a private invitation. We do not offer a customer book PDF. Account-data export is a separate recovery and portability feature.

What if my book is damaged or the shipment is missing?

Email support with the order reference and a short description of the problem. Keep the packaging while we review the case, and share photos only if requested. We’ll check the order and shipment and explain the available next steps; do not send payment-card details.

What should I include in a support email?

Tell us which app version and device you use, what you tried, and what happened. Include an order reference for a print problem. The app does not attach artwork automatically. Avoid children’s personal details, private invitation links, passwords and payment-card numbers.